Help centre
Answers without the runaround.
Browse by topic — eligibility, tickets, draw night, winnings, and supporting Bluewater Gymnastics.
Plain languageLinked to official rules
Eligibility
Who can take part?
Adults aged 18 or older who are in an eligible location at the moment of purchase.
Can I buy a ticket from outside the eligible area?
No. Our AGCO raffle licence (RAF1493441, valid Aug. 01, 2025 — June 30, 2026) restricts ticket sales to purchasers in the licensed jurisdiction.
Can club volunteers and staff enter?
Yes, with one exception: members of the executive directly involved in running the draw aren’t allowed to enter.
More questions? Visit our help centre or get in touch.
Tickets
How are my numbers assigned?
They’re generated the moment payment clears. You’ll see them on the confirmation screen and again in your email receipt.
Can I get my money back?
Once an order is confirmed, sales are final. The exception is a cancelled draw — in that case every ticket holder is refunded automatically.
Is my payment information safe?
Yes. Payments run through a PCI-compliant processor; we never see or store your full card number.
How much does a ticket cost?
Single entries start at $5. Bundle pricing brings the per-ticket cost down to as little as $2 in the largest pack. The full price list is shown on the checkout screen before you pay.
Can I buy tickets as a gift for someone else?
You can pay using your own card, but every ticket is registered to a specific name, email, and phone — and the registered holder is the only person we can pay out to.
More questions? Visit our help centre or get in touch.
The draw
Where and when is the draw conducted?
Draws take place at the club facility (1540 Lottie Neely Park Rd, Sarnia) at the time published on the Draw Schedule. The exact method is documented in the Rules page.
How is the winning entry chosen?
A random number generator approved under our AGCO licence selects one ticket from every entry sold for that draw.
What if a draw needs to be moved?
We publish the new date here and email everyone who already holds a ticket. Existing tickets stay valid.
Is the draw observed by anyone independent?
Yes. Each draw is witnessed by a neutral observer who is not part of the club executive. Their attestation is filed with the AGCO licence record.
More questions? Visit our help centre or get in touch.
Winnings
How do I collect my prize?
We contact the winning ticket holder directly using the email and phone on file. You’ll be asked to confirm your identity and ticket number before payout.
How quickly will I be paid?
Prizes go out by e-transfer or cheque within seven business days of completed verification.
What if my prize sits unclaimed?
Unclaimed prizes are held in trust and handled in line with AGCO rules. Full detail lives on the Rules page.
Will my name be made public if I win?
Only with your written consent. The AGCO does require us to publish a basic confirmation that a winner has been paid, but your full name and photo are never released without permission.
Do I have to pay tax on my winnings?
Lottery and raffle winnings are not considered taxable income in Canada. If you’re unsure how a prize affects your specific situation, talk to an accountant.
More questions? Visit our help centre or get in touch.
Supporting the club
Where exactly do the proceeds go?
Half of every ticket goes to Bluewater Gymnastics Club Sarnia — funding coaching salaries, equipment upgrades, travel for competitive athletes, and access subsidies.
Can I support the club without buying a ticket?
Absolutely. Email support@better-lotto.com and we’ll point you to the club’s direct-donation page.
More questions? Visit our help centre or get in touch.
Still stuck?
Email support@better-lotto.com — a club volunteer reads every message and replies within one business day.
Last call before the draw
One ticket. Two ways to win.
Half the pot could land with you — and the gym still benefits either way. Checkout takes under a minute.
AGCO licence RAF1493441 · valid Aug. 01, 2025 — June 30, 2026 · Adults 18+
- Numbers emailed instantly
- Secure card checkout
- 50% funds local programs